Ticketing system
Give your customers, leads or suppliers the best support. Teamleader's ticketing system allows you to manage questions via one central inbox, automatically linking each ticket to the right contact in your CRM database.
- Handle customer questions via one inbox.
- Get an overview of the support tickets for each contact.
- Convert tickets to invoices easily.
- Manage all your contacts in one place.
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For every question , ticketing offers a timely answer.
Give leads, customers or suppliers the support they deserve. With the ticketing feature, every question arrives in one centralised inbox, and gets an automated reply to show the asker they’re being helped. Plus, Teamleader Focus automatically links each ticket to the right contact in the CRM database. Transparent, quick and efficient.
One inbox for all questions.
Keep an overview of all the questions you receive and manage them in one practical inbox. Employees can answer questions, add attachments or assign the ticket to the appropriate colleague.
Link each ticket to your database.
Teamleader automatically links every ticket to your CRM database. This way you can see the communication history per customer, lead or supplier at a glance.
Convert support tickets to invoices.
Not all customer support is free. You can add the time you spent answering a ticket to your CRM system to always invoice correctly.
Use one calendar for tasks and phones.
Use a handy agenda to organize your work. Plan tasks, appointments and phone calls for yourself and your colleagues. Share your calendar to gain insight into each other's schedule.
Keep all your contacts in one place.
Manage customer, employee and supplier contact details in one place. Add extra information that is crucial for the way you work. You can also effortlessly keep track of documents, photos or files.
Add contacts effortlessly.
Add new customer? Enter the VAT number and we will do the rest. Teamleader Focus automatically retrieves and fills in the company data.
Other software integrates perfectly with Teamleader Focus.
No more cutting and pasting: Teamleader Focus is compatible with 200+ apps and programs that your company is probably already using.
A great calendar
Your calendar is always up-to-date. So you’ll never miss an appointment or deadline again.
Central communication
Keep neat and tidy records of incoming and outgoing emails, phone calls and other communications.
Link your accounting
Link Teamleader Focus with your accounting software and follow invoices up perfectly - or send them straight to your accountant.